Introduction to Data Science

Data collection → exploration → visualization → experimentation and prediction

Building a customer service chatbot

Customer service chatbot

• using transciprt from 30000 customer service interactions to trainachatbot to answer customer quetions

1. Classify each action
2. data collection
3. exploration and visualization
4. experimentation and prediction

Markov model

OKR

Objective(goal), key result(numeric measure of goal)

Justina se okrs every quater to set goals and track progress.

Completed the first two OKRs but still working on OKR 3, she wants to select a key result for okr 3 from list below.

Predicting and experimenting with data, 3rd step in the data science workflow

Data Collection And Storage

Data colletion